At Holooz.com, we are committed to offering only authentic and high-quality products. Many of the gadgets and accessories we sell come with a manufacturer’s warranty or official brand warranty. This Warranty Policy outlines how warranties are handled and what you can expect as our valued customer.

  1. Warranty Coverage

Warranty coverage may vary depending on the product type and the manufacturer’s terms. Typically, the following items may include warranty support:

  • Mobile Phones & Tablets
  • Smartwatches & Wearables
  • Power Adapters & Power Banks
  • Audio Devices (e.g., Earphones, Headphones, Speakers)
  • Computer Accessories & Smart Gadgets

The duration and scope of the warranty will be mentioned on the product page or invoice (e.g., 6 months, 12 months, or 24 months).

  1. What the Warranty Covers

A valid warranty typically covers:

  • Manufacturing defects
  • Internal malfunctions (e.g., charging issues, display problems, speaker or mic defects)
  • Battery performance issues (for gadgets with internal batteries)

Note: Warranty does not cover any form of physical damage, misuse, water damage (unless specified), or tampering.

  1. What the Warranty Does Not Cover

The following issues are not covered under warranty:

  • Damage due to accidental drops, spills, or impact
  • Unauthorized repairs or modifications
  • Wear and tear (scratches, faded buttons, screen cracks)
  • Damage from power surges or external causes
  • Loss or theft of the product
  • Software-related issues unless explicitly covered
  1. How to Claim Warranty

To claim a warranty, follow these steps:

  1. Contact our customer service at +8801731627628 or email warranty@holooz.com with your order ID, product details, and a clear description of the issue.
  2. Provide original invoice and warranty card (if applicable).
  3. Our team will verify eligibility and guide you through the next steps.

Depending on the manufacturer’s policy, you may need to:

  • Visit an authorized service center, or
  • Return the product to Holooz.com for processing
  1. Warranty Service Time
  • Service times depend on the brand and service provider.
  • For items returned to Holooz.com, we aim to process your warranty claim within 7–21 working days, but this may vary.
  1. Replacement Policy Under Warranty

If a product is found to be irreparably defective during the warranty period:

  • It may be replaced with a new or equivalent model, or
  • Refunded, depending on availability and manufacturer approval

Replacement decisions are made at the sole discretion of the brand or authorized service center.

  1. Proof of Purchase

To be eligible for any warranty service, you must provide:

  • A valid purchase receipt/invoice from Holooz.com
  • Any manufacturer warranty card, if supplied
  • Original packaging, if requested for evaluation
  1. Warranty for Accessories

Accessories such as charging cables, cases, and glass protectors typically do not come with a warranty, unless explicitly mentioned on the product page.

  1. Warranty Terms for Imported Products

Some imported items may carry an international or limited local warranty. In such cases:

  • Holooz.com will offer assistance in initiating warranty claims
  • Repairs/replacements may take additional time depending on supplier processing
  1. Contact Us

For any warranty-related queries, please reach out to:

Holooz.com Warranty Support
📍 House Number 405, Level 3, Popular Tower 82, Laboratory Road (Coffee House Goli, Opposite Multiplan Center), Elephant Road, Dhaka-1205
📞 +8801731627628
✉️ warranty@holooz.com